Contact information

ResinRee – Contact Information Policy

Last Updated: 15 NOVEMBER 2025

At ResinRee, protecting your contact information is a priority. This policy outlines the personal information we collect, how we use it, and the measures we take to ensure its security. By using our website or placing an order through our Shopify store, you agree to the practices described below.

1. Information We Collect

We collect only the information necessary to process your orders and provide a smooth shopping experience:

  • Contact Details: Name, email address, phone number
  • Order Details: Shipping address, billing address, and order history
  • Account Information: Login email, wishlist preferences (if you create an account)
  • Support Requests: Any information you voluntarily provide when contacting us
  • Optional: Custom text fields for personalized items (e.g., pet names for keychains)

We do not collect or store credit card numbers, as payments are processed securely through Shopify and its payment partners.

2. How This Information Is Collected

Your information is collected through:

  • Check out forms when placing an order
  • Customer account creation (optional)
  • Wishlist apps, if you interact with wishlist features
  • Contact forms or customer support messages
  • Custom product fields when you provide personalization details
  • Shopify’s automated systems, which monitor fraud prevention and order verification

ResinRee does not use hidden data collection, invasive tracking, or sell customer information.

3. Why We Collect Your Information

We collect your contact details for essential purposes only:

  • To process and deliver orders
  • To confirm order updates and send shipping notifications
  • To contact you about custom or personalized items
  • To respond to product inquiries or support requests
  • To secure your customer account and verify identity
  • To send marketing emails or product updates only if you opt in
  • To comply with Bermuda business, invoice, and recordkeeping requirements

4. How We Use Your Contact Information

Your information is used strictly for:

  • Order fulfillment and shipping updates
  • Customer service and product support
  • Wishlist and account notifications
  • Marketing emails (only if subscribed)
  • Fraud prevention and verification

We do not sell, rent, or share your contact information with third-party advertisers.

5. How Your Information Is Stored

Your information is stored securely:

  • Within Shopify’s encrypted database
  • Within secure payment gateways, when you choose an online payment method
  • Within approved Shopify apps, only when required for store operation (e.g., wishlist apps)

ResinRee does not retain payment card numbers or raw payment data.

6. How We Protect Your Information

We use multiple layers of protection, including:

  • Shopify’s encrypted servers and industry-standard security
  • Access controls and staff-restricted permissions
  • Careful review of all app permissions
  • Avoiding any app that requires invasive personal data access

We will never request sensitive information through unsecured channels.

7. Your Rights

As a ResinRee customer, you have the right to:

  • Access the information we hold about you
  • Update or correct your information
  • Request the deletion of your customer account where applicable
  • Opt out of marketing emails at any time
  • Your order history can be seen once you create an account

You may contact us at any time to exercise these rights.

8. How Long We Keep Your Information

  • Order records: kept as required
  • Customer accounts: kept until you request closure
  • Wishlist data: retained according to the settings of the app you use
  • Marketing subscriptions: kept until you unsubscribe

9. Contact Us

If you have questions about this policy or how your information is used, you can reach us at:

ResinRee – Customer Support
📧 ContactUs@ResinRee.com
🌐 www.resinree.com
📍 Location: Bermuda